Refund policy
Refund & Return Policy
Last updated: July 2026
All Sales Are Final on Perishable Items
Due to the perishable nature of our products, all meat bundle sales are final. We are unable to accept returns on food items once they have been picked up.
Quality Issues & Concerns
Your satisfaction matters to us. If you receive a product that does not meet quality expectations — including incorrect items, damaged packaging, or spoilage at the time of pickup — please contact us within 24 hours of pickup at [your email/phone].
We will review your concern and, at our discretion, offer one of the following resolutions:
- A replacement product on your next pickup
- A store credit toward a future order
- A full or partial refund, depending on the circumstances
How to Report an Issue
To report a quality concern, please contact us with:
- Your order number
- A brief description of the issue
- A photo of the product (if applicable)
Pickup Orders
All orders are available for local pickup in Yarmouth, Nova Scotia. Once an order has been picked up and accepted, we are unable to process returns. If you have concerns at the time of pickup, please raise them before leaving.
Order Cancellations
Orders may be cancelled before they are fulfilled. Please contact us as soon as possible if you need to cancel. Once an order has been prepared or is ready for pickup, cancellations may not be possible.